One of the realities of leading is that there are always  many voices trying to make a point and sway the decision about how to solve a  problem.  I find that I need to have good tools to help me sort out the truth. Lately I have really been forcing myself to peel back the layers so I can see the problem at its source or “headwaters” and develop the solution beginning from there rather than adopting a fix that is targeted merely at the symptoms.